FAQ

Frequently Asked Questions

 

 

  • How do I place an order with Touchstone?You can start shopping by visiting at http://www.touchstone-india.com, search for the products you desire. Click on ‘View Details’ underneath your choice of product in the search results page. This will take you to the product detail page, from where you can add the required number of items of the product to your checkout cart using the ‘ADD TO CART’ button, login with your account details or proceed as guest, enter the shipping address and select a payment mode to proceed, Click Place order and complete the payment. On successful order placement the Order ID will be generated with the payment.
  • How do I view my previous orders?You can view your previous order from the My Account section (located at the top-right corner) at http://www.touchstone-jewelry.com.
  • How will I know about my order confirmation?On confirmation of your order, a notification will be sent to your email along with the order reference number.
  • How can I track the Status of my order? You can simply call our customer service at 0120-4333-665 to know the status of your order. & email to support@touchstone-jewelry.com
  • How will I know when is my order shipped?Information regarding the order, along with courier details will be sent to your registered mobile and email.
  • How do I cancel my order?Please read Return Policy.
  • How do I return my order?Please read Return Policy.
  • What are the payment refund options?Please read Return Policy.
  • Can I add an item after I have placed my order?If you want to add or delete items from your order before it is dispatched please mail to at support@touchstone-jewelry.com & call 0120-4333-665 with your order number and product details where you want modification.
  • Can I cancel my order in case I change my mind after ordering? Customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified for the same.
  • Do you take orders over the phone?Yes, we do take orders over phone. 0120-4333-665.
  • What is the return policy?If you are not fully satisfied with your purchase, Touchstone will accept returns for either an exchange/store credit or a full refund within 7 days from the delivery date.
  • What is your exchange policy?   If for any reason you are not completely satisfied with your purchase from the Touchstone you can either exchange by mail or exchange in-store.
  • What are the payment options available?We accept the payment through modes such as Net Banking, all major Credit Card, Debit Card, Bank deposit and Cash on Delivery.
  • What is Cash on Delivery (COD)?Cash on Delivery (COD) is a mode of payment under which you pay for the goods at the time of delivery by cash.
  • Are the prices displayed on the website inclusive of Tax?The prices displayed on the website are inclusive of VAT.
  • Do I need to pay anything extra to use Cash on Delivery service?Currently there are no extra charges for Cash on Delivery.
  • Are cheques and drafts accepted for Cash on Delivery option?   On delivery of goods you have ordered you shall be required to pay cash, we do not accept payment through cheque or demand draft.
  • Can I open the package at the time of delivery and select products I want while making the payment to courier service for Cash on Delivery orders? You cannot open the package or select products at the time of delivery while making the payment to courier service personnel. Please contact us at support@touchstone-jewelry.com, should you face any issues with your order. Courier service personnel will not be able to help you with the same.